Payment
We accept Visa or Master Card.
Sales Tax
Virginia Residents are required to pay
the 5% sales tax. Sales tax only
applies if you live in Virginia.
Returns
Returns must be authorized by My Sports
Baby before they are shipped back.
Call 1-866-369-5237 to request a Return
Authorization Number.
Please follow this return process:
1. Call My Sports Baby to
request a Return
Authorization Number within
20 days of your
order date.
2. Write the RA number Next
to the return shipping label
on the exterior of
the package. Any return
received without this RA
number written clearly on
the outside of the box will
be refused, and returned to
the sender.
3. Ship your package to be
delivered to My Sports Baby
within 30 day of your order
date.
|
We accept returns
on orders processed within 30 days of purchase if your order.
Returns will be credited back to your credit card upon
receipt.
We reserve the right to refuse a request for return if:
-
the item is listed below as
"non-returnable"
-
the
item has been soiled or damaged in your care
- the item does not contain all of the
original packaging
- the item is no longer suitable for
resale
- the item is a specialty order
- the item was ordered in a large
quantity with a discount
Returns must be authorized by My Sports
Baby before they are shipped back.
Call 1-866-369-5237 to request a Return
Authorization Number.
Non-Returnable Items
Due to hygiene and safety concerns, some
items are deemed non-returnable.
Teethers, bottles, pacifiers, and diapering accessories may not be
returned. We take no risks where the
health and safety of your baby is
concerned.
Personalized items that have been
customized for your order are not
eligible for return unless there is a
product defect.
Out of Stock Products
If an item you ordered
is out of stock we will contact you as soon as possible by email. Check your email for updates on your order. This will help us ensure a speedy
delivery of your order.
Even if an item is marked out of stock online, we make our best effort
to get that product or a comparable one
to you by your deadline. Please call
toll free 1-866-369-5237 to speak with a representative.
Orders with email and/or phone calls that have not been returned after a period of
10 days will be subjected to our best judgment. We may send your
order partially completed or cancel the
order completely depending upon the
items missing.
Personalized Items
All
personalized items will take two weeks
to ship and are not eligible for return.
Correct Address
Please verify the address you
enter when placing your order. If your
package is returned to us because of a
faulty address, you will be charged
another shipping fee to reship the
package to the correct address.
Mistakes
While we are constantly striving
for perfection, mistakes are occasionally made. Please examine
your package immediately upon receipt. You have 7 days from
the day your order is delivered to report any mistakes.
Unfortunately we cannot ship any replacement items via Express mail. We
apologize for any inconvenience this causes.
Help
If you would like help finding an item
we can help. Special orders are
available.
Phone 757-369-5237 or e-mail
info@mysportsbaby.com |
